Session Introduction - Data to Help Engage with The Customer
Consumer data is essential to improve communication with end consumers. Next to that data is the cornerstone of some of the new services that are being offered to customers. Case studies of personalisation strategies communication and offerings among others.
Head Engineering and Industrial Services, Europe & UK
Tata Consultancy Services
How can Utilities Succeed in the Emerging Energy Value Eco-system? Synchronize Business and Engineering Operations
Solar, Battery Storage, EV Charging, Micro-grids and other Energy Technologies would create new opportunities of co-creation of value between Utilities, its Customers and Partners. Utilities have to evaluate the various business cases and select the best possible business model for the same. A key to the success for an Utility would depend on how well they can leverage their engineering operations to come up with an effective operating model to install and maintain these energy technologies. They would also need to leverage their business operations more effectively to ensure a more data enabled, situation aware and responsive model for making the energy value ecosystem viable and sustainable.
What are the Operating Models Utilities are adopting to address this new emerging business?
What new approaches will be required to create synergy between the Utility's Business and Engineering Operations to cater to the lifestyle of the customers?
How can Utilities leverage the emerging technologies to enable a viable and sustainable energy value ecosystem?