The Summit

Retail

Across Europe the retail markets are in a state of flux. Technology is enabling a better service for end consumers, but it also opens up opportunities for customer engagement and new services. With these opportunities new players enter the market, next to traditional retailers. We now also have aggregators and cross industry brands competing for the trust of energy customers.

Tue 15 Nov
14:00 to 14:10

Session Introduction - Connecting with Consumers

The greatest challenge in creating value for consumers is to connect and communicate with them in a meaningful way. Brands that will be welcomed in the smart home are first in line to provide new consumer services. Branding is not about a logo or the "look and feel", it is about starting a real conversation and listening to consumers.

Tue 15 Nov
14:10 to 14:30
Speakers: 

Roberta Bigliani

Research Director
IDC Energy Insights

Vice President and Global Head, Utilities Business Unit
Tata Consultancy Services

Emerging Value Ecosystem & Utility Transformation - An exclusive research by TCS & IDC

  • The viewpoints of the leading utilities about new opportunities in the confluence of energy technologies and digitalization
  • The new role Utilities are aspiring to play in the emerging world
  • The key strategies Utilities are adopting to succeed in the digital economy.
Tue 15 Nov
14:30 to 14:50
Speakers: 

Iuliana Calin

Director
Smart Grid Canada

Engaging the New Energy Consumer in Canada

  • New energy partnerships are starting to be the norm in response to progressive smart grid policy and the rise of the active, energy-conscious users.
  • These partnerships are symbiotic. By diversifying their offer through integrated energy solutions (storage, solar, micro-grids, virtual power plants), utilities respond to customers's needs of more choice and grid-independence. 
  • By offering unique energy partnerships to utilities, Nest Labs, an Internet of Things leader in the connected home, is revolutionizing customer engagement in North-America
Tue 15 Nov
14:50 to 15:10
Speakers: 

Paul Jan Jacobs

Leader E-Mobility Domain
Eneco

Customers here we come! - EV Carmakers and Utilities join forces

  • Electric vehicles are here to stay and will speed up the need for renewable energy. The question isn’t any more if, but how fast the adoption will take place towards 2025.
  • The mass introduction of electric cars and connected mobility changes customer drivers and offer total new business perspectives to both carmakers and utilities. Collaboration will take place by value networking.
  • Eneco’s e-Mobility strategy to embrace the electric mobility future alongside with carmakers, mobility providers, IT and utilities introducing outstanding new services to meet customer needs in the future. 
Tue 15 Nov
15:10 to 15:30
Speakers: 

Florian Frömberg

Industry Principal Utilities
SAP

Critical Dimensions for Customer Engagement in Utilities in 2020

  • The importance of integrated platforms to secure a wide range of services are positioned to each and every customer or prospect
  • Understand how the very latest standard of utilities customer engagement can always be available at your organization
  • The importance of digital engagement, energy insights and variety of complementary services and offers to the success of Energy Retail in a world of SmartGrids 
Tue 15 Nov
15:30 to 16:00

Afternoon Coffee Break

Tue 15 Nov
16:00 to 16:15
Speakers: 

President
European Smart Metering Industry Group (ESMIG Association)

The future generation of energy consumers

  •       Energy and Customer trends
  •       Role of the Digitalization in new Customer Services
  •       Example of advanced innovative projects
  •       Top recommendations
Tue 15 Nov
16:15 to 16:30
Speakers: 

Head of Communications Iberia
ENEL

The process of repositioning the Grupo ENEL brand

  • Reasons to take on this project and fundamental elements during the long phase of analysis and design
  • The selection of the Open Power concept: motivations and essential content
  • The complex development and implementation process of the new brand: obstacles and advantages
Tue 15 Nov
16:30 to 16:40
Speakers: 

Oscar Prats

CEO
OgilvyOne EMEA

Customer Centricity in the Age of Disruptors

  • Airbnb is now the largest accommodation provider in the world - overtaking Hilton and Marriott. Uber is valued at over $60billion - more than UPS and United Airlines. Disruptors are impacting every industry.
  • What are the consumer trends that are priming the market for disruption? What are the commonalities that Disruptors apply when building their brands and the intimate connections with their customers?
  • Most importantly, what can we learn from them, what marketing strategies and tactics can we use to preserve and renew the legacy of your longstanding brands and our business? What can we do to accelerate and leverage the opportunities that customer-centric digital marketing offers?
Tue 15 Nov
16:40 to 17:30
Speakers: 

Iuliana Calin

Director
Smart Grid Canada

Head of Communications Iberia
ENEL

Oscar Prats

CEO
OgilvyOne EMEA

Sabine Schmittwilken

Head of Global Brand Management
innogy

Panel: The power of branding – standing out from the crowded utilities market

Branding is getting more and more important for utilities. What are proven strategies to connect utilities brands with consumers? And how much does branding actually matter?

Moderator: 

Fridrik Larsen

CEO
LarsEn Energy Branding
Wed 16 Nov
09:00 to 09:10

Session Introduction - How to Design a Retail Market in Flux

This session will be looking at regulation, taking a system perspective. Clear is that the retail market is going to look different: New services, new technologies from solar self-generation over batteries and electric vehicles to IoT-driven appliances, new customer interaction, energy flowing bottom up as much as it flows top-down. Not only the activities will change, also the values. The notion of stable kWh prices as the only determinant (alongside grid charges and taxes) will no longer hold. Unless you buy hedging, power prices will be zero at times, but could be significant at scarcity moments.

 

Wed 16 Nov
09:10 to 09:30
Speakers: 

Frederic Gastaldo

Co-Founder and CEO
Swisscom Energy Solutions AG

Lessons Learned for a New Market Design from the Telecommunications Industry

Drawing a parallel between the Energy and the Telecommunications Industries, this presentation will show that disruption is in effect unstoppable, and that a new market design requires the creation of an incentivizing environment from the Regulator.

Finally, we’ll see how the OTT tiko is the result of the successful transformation of the Telecommunications Industry, and what it took for it to now bring innovation to the Energy actors.

Wed 16 Nov
09:30 to 09:50
Speakers: 

Ben Hill

Vice President Sales, Europe Middle East & Africa
Tesla

Transition of retail market to energy solutions market

  • End-customers will become (fully) exposed to real-time price of their energy consumption
  • Technology allows them to optimize consumption and to earn money from behind the meter flexibility
  • Role of retailer changes towards an energy solution provider; new competitors will emerge
Wed 16 Nov
09:50 to 10:10
Speakers: 

Varena Junge

Business Development Manager
LichtBlick SE

The perspective of an innovative retailer: “Enabling consumer participation in energy markets”

  • Transformation of an energy retail business into an IT-driven company
  • Enabling consumer participation in new markets
  • Integration of decentralized energy resources (DERs) with our IT-platform SchwarmDirigent®
Wed 16 Nov
10:10 to 10:30
Speakers: 

Erwin van Laethem

Business Lead of strategic partnerships in IoT
REstore

IoT in Practice: Advanced Demand Response for B2C

  • Show concrete implementation of business-sensible, IoT-based demand response
  • How advanced IoT connectivity in combination with advanced "DR 2.0" technology creates compelling business cases for end-customers
  • How this gives opportunity for customer engagement and additional services
Wed 16 Nov
10:30 to 11:00

Morning Coffee Break

Wed 16 Nov
11:00 to 11:15
Speakers: 

Marcus Merkel

Senior Advisor to the Board of Management
EWE NETZ

Challenges and future roles of DSOs in a decentralized electricity system

  • Energy transition and digitization – DSOs have to address challenges & co-design the energy system evolution
  • The need to evolve toolboxes, roles and responsibilities in a flux
  • The next big demonstration step lead by EWE: the enera project in northern Germany
Wed 16 Nov
11:15 to 11:30
Speakers: 

Signe Horn Rosted

Head of Department - Retail Market Development
Energinet.dk

The Danish Retail Market Reform – Activating The Consumers

  • The Danish retail market reform - its objectives and the outlook
  • Releasing innovation in a consumer centric market design - Danish experiences so far
  • Disrupting the traditional roles and responsibilities in the market – What are the key elements for success?
Wed 16 Nov
11:30 to 11:50
Speakers: 

Eero Ailio

Deputy Head of Unit Retail Markets Coal & Oil
DG Energy, European Commission

Translating Insights into A Regulatory Framework

To be announced

Wed 16 Nov
11:50 to 12:30
Speakers: 

Marcus Merkel

Senior Advisor to the Board of Management
EWE NETZ

Eero Ailio

Deputy Head of Unit Retail Markets Coal & Oil
DG Energy, European Commission

Frederic Gastaldo

Co-Founder and CEO
Swisscom Energy Solutions AG

Varena Junge

Business Development Manager
LichtBlick SE

Ozler Yunus

Partner, Energy
EY

Panel: The New Market Design

The question is how to design a market that is a lot more decentralised, a lot more variable and flexible, a lot more diverse – and yet as reliable as before. What rules must be in place to ensure system stability and energy access for all whilst enabling innovation and consumer choice for this new market? 

Moderator: 

Executive Director
Smart Energy Demand Coalition
Wed 16 Nov
14:00 to 14:10
Presented In: 

Session Introduction - Changing the Mindset

Providing electricity to a point of connection is something very different from providing services to a family living in a home. What are successful strategies that change the traditional engineering focus in a consumer focused culture? How can utilities recruit, acquire or partner with new talents that already have this mindset? And what is innovation worth actually?

Wed 16 Nov
14:10 to 14:30
Presented In: 
Speakers: 

Meredith Annex

Associate, European Power and Gas
Bloomberg New Energy Finance

Utility Innovation: Let's Follow the Money

  • Where is Utility Venture Capital Going, and is it Significant?
  • What are the Merger & Acquisition Activities, and what part is Non Traditional?
  • What are Smart Use Cases of Innovation?
Wed 16 Nov
14:30 to 14:50
Presented In: 
Speakers: 

CEO
Iren Mercato

A New Customer, A New Market

The Utility industry is now at a turning point, new business models are emerging while consumers are more demanding, more focused on experience, more careful about energy saving themes.

  •         What’s the right strategy to move from the traditional commodity to a new market of services?
  •         How utilities can build/acquire new skills and capabilities?
  •         Time to market is a key driver for future positioning?
Wed 16 Nov
14:50 to 15:10
Presented In: 
Speakers: 

Manager Strategy & Portfolio, Eneco Innovation & Ventures
Eneco

Energy as A Service

How to involve consumers in the acceleration of the energy transition, and how to transform from energy supplier to energy service provider

  • Role of smart home in energy services strategy
  • Data science as critical enabler to develop services
  • Importance of partnering in transformation
Wed 16 Nov
15:10 to 15:30
Presented In: 
Speakers: 

Gavin Roberts

Head of Strategy and Portfolio B2C/SME customer solutions
E.ON

Transforming The Mindset at E.ON

  • Consumer interest and technologies for decentralized energy solutions are there, so why are we not seeing an enormous growth in the market?
  • The supply chain to deliver those solutions to the customers is not there and the utility industry has to transform itself to fill this gap.
  • We need less mechanical engineers and financiers with suits and more digital natives with sales, design, software and consumer behavior experience.
Wed 16 Nov
15:30 to 16:00

Afternoon Coffee Break

Wed 16 Nov
16:00 to 16:15
Presented In: 
Speakers: 

Francisco Puente

Project Lead
EC Project USMARTCONSUMER

Innovating your services with customer segmentation

  • The now-a-days customer segments in the EU
  • Innovative services for consumers based on the smart meter data
  • What countries are the focus?
Wed 16 Nov
16:15 to 16:30
Presented In: 
Speakers: 

Chairman of the Supervisory Board
Elektro Maribor

The Importance of New Business Models and Branding

  • How can incumbents compete with the challenge of convergence of services through digitalisation, when new entrants and companies from other sector are entering electricity supply business?
  • How can they manage to change the traditional commodity supply perception to become as attractive as the new ‘smart’ and ‘cool’ entrants?
  • Can a strong brand be the decisive answer? How and on what ground can it be developed?
Wed 16 Nov
16:30 to 16:50
Presented In: 
Speakers: 

Lee Bryant

Independent Analyst & Founder
Shift*Base

Connected Products Require A Connected Company

For energy sector firms to succeed in a software-driven world, they need to operate more like software themselves to achieve the agility new market dynamics demand. 

  • How are leading firms are using platform strategies to support agile working?
  • How is rise of networked small team structures accelerating innovation?
  • Why do IoT, AI and data strategies require a connected company platform?
Wed 16 Nov
16:50 to 17:30
Presented In: 
Speakers: 

Manager Strategy & Portfolio, Eneco Innovation & Ventures
Eneco

Frederic Gastaldo

Co-Founder and CEO
Swisscom Energy Solutions AG

Sandeep Simon

Head of Utilities, Europe
Tata Consultancy Services

Gavin Roberts

Head of Strategy and Portfolio B2C/SME customer solutions
E.ON

Panel: Is Innovation The Answer?

How much money should go to innovation? What is the return on investment? And is innovation the only way forward?

Moderator: 

CEO
VaasaETT
Thu 17 Nov
09:00 to 09:10

Session Introduction - Services as the New Business Model

The traditional business model of energy delivery is changing to a business model that has services at its core. Which elements of the value chain will generate revenue? And what other services can utilities offer successfully? Let's look beyond possible service propositions in the energy sector.

Thu 17 Nov
09:10 to 09:30
Speakers: 

Tom Raftery

Global Internet of Things Evangelist
SAP

New Business Models in a New Retail Market

  • Introduction how to introduce New Business Models
  • Example of New Models
  • How to make an “investor friendly” business model
Thu 17 Nov
09:30 to 09:50
Speakers: 

Peter Gönitzer

CFO
Wien Energie

How to Integrate New Business Models in The Traditional Utility Business

  • Disruption of traditional business models is the case
  • Non-energy companies are entering the market by implementing new business models
  • Customer and customers’ needs have changed considerably
  • New market developments and in the row shifting of revenue streams are the case
  • Concentrating on the energy business only will not be sufficient, implementing new (non-energy) business models will be necessary
  • Business Strategy of energy utilities will be the key factor of success in the future 
Thu 17 Nov
09:50 to 10:10
Speakers: 

matthias dilthey

Head of Portfolio Management & Optimization
Beegy

Energy management services

  • PV: own consumption is the new story!
  • Why energy management is so important
  • Attractivity for customers: care-free and risk-free
  • End-to-end process coverage
  • BeegyLIVE: including a flatrate for power
Thu 17 Nov
10:10 to 10:30
Speakers: 

Global Head of Sectors & Utilities Global Sector Leader
Capgemini

Business Model Transformation: Powering into the Future

  • What is the topology of new business models that have the potential to deliver success?
  • What are the types of services that will create competitive differentiation, and be a driving force behind accelerated revenue growth?
  • How can the energy companies accelerate the conversion of ideas into successful initiatives?
  • What are the unforeseen consequences of overhauling the business model on the company’s positioning?
Thu 17 Nov
10:30 to 11:00

Morning Coffee Break

Thu 17 Nov
11:00 to 11:20
Speakers: 

Director
Poyry

A Customer Focused Energy Business: Positioning in a Changing World

The energy industry is undergoing radical change, but most players have so far been defensive not proactive.

  • Hypothesis: any new business model must have customers at its heart (not assets)
  • Are energy companies well placed to adapt to this world?
  • Are new entrants willing and able to enter the volatile energy markets?
  • Which are credible and are there preconditions?
Thu 17 Nov
11:20 to 11:40
Speakers: 

christophe dromacque

Head of Research and Analysis
VaasaETT

Michael Pachlatko

Head of Operations
Joule Assets Europe AB

The Business Case for Residential Demand Side Flexibility

What is the potential value of residential Demand Side Flexibility in Europe today? 

  • Key findings of a cost benefit analysis in 4 EU countries 
  • Societal financial benefits of explicit and implicit demand response 
Thu 17 Nov
11:40 to 12:30
Speakers: 

Director
Poyry

Tom Raftery

Global Internet of Things Evangelist
SAP

Peter Gönitzer

CFO
Wien Energie

christophe dromacque

Head of Research and Analysis
VaasaETT

matthias dilthey

Head of Portfolio Management & Optimization
Beegy

Michael Pachlatko

Head of Operations
Joule Assets Europe AB

Panel: What are The Approaches for Entering A New Market: Developing/Partnering?

What should Utilities do?

Moderator: 

Founder
Furnell Consulting
 
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